Order Fulfillment, Returns and Cancellations

 

 


 

If you are not satisfied with your product purchased from Scosche.eu, you may return it for a full refund within the 14-day return period (from the shipment date).

 

Return Instructions:

Please contact our support center for initial clarification of the reason and method of return. Phone: +45 70 227 287, E-mail: info@scosche.eu.

1. Place the item you wish to return in the original shipping box, if possible. 
2. Include the packing slip if possible and completed Return Form. (Download Here) 
3. Include all original packaging materials, manuals and accessories. 
4. Close the box and secure it with packing tape or a similar adhesive.
Cross out existing shipping labels (if using original shipping box) and app our company name and adress to the outside of the original box.

5. Use any local drop off location to ship your return package.
 

Refunds

It takes around 5 working days for us to receive and process your return. When the return is registered, you will receive an email confirmation. 

Refunds will be processed within 2 days, after your items are received in the warehouse.  

Please note: it may take 5-10 working days for the refund to appear in your bank statement. This is dependent on the card issuers and is out of our control. Your refund will be credited to the same card used when the order was placed. If we are unable to do this (i.e. the card is declined, cancelled or has expired), please contact Customer Service and we will refund you through a bank transfer.

If you are returning items because you have changed your mind, you are responsible for the shipping cost and will not receive a refund on your postage.

 

Orders

Orders generally ship in 1-2 business days, and we are doing everything to ship the same day, if the items are in stock and the order is placed prior to 14:30. We cannot guarantee your order will ship the same day, regardless of the shipping method you select, but we will do our best. We will make every effort to send out your order as quickly as possible, however part or all of your order may be delayed due to item availability.

 

Discount Codes

Please be aware that if you use a discount or coupon code with your order, and that discount brings your order total below the threshold amount for free shipping, your order will no longer qualify for free shipping. Shipping fees charged under these circumstances are not refundable.

 

Payment Options

Our webstore currently accepts Visa, Master Card and PayPal.

When you have shopped at our website, the text on statement will show as: Webshop Scosche.dk-eu.

 

Cancellations

Our goal is to ship your order as quickly as possible, and we make every effort to minimize the time between when your order is placed and when it ships out. Unfortunately, this means that it usually impossible for us to cancel an order once it's been processed. If you do need to cancel an order, please contact our support team via mail or telephone during normal business hours. If we're not able to prevent your order from shipping, simply send it back.

Save

Save

Save